Business terms and conditions for providing the service by booking-raindogs.com
Terms and conditions in a further mentioned version stipulate the scope of mutual rights and duties between the Company RAIN DOGS Ltd. and you, should you decide to use the service of this company as a provider of the service booking-raindogs.com. By using the services www.booking-raindogs.com you affirm irrevocable and unconditional agreement with the content of the Business terms and conditions of the Company RAIN DOGS Ltd. (further just „Terms and conditions“). It is possible to use a website only in accordance with the version and course of the Terms and conditions. Should you not read or agree with these Terms and conditions, do not use these websites. By accessing any part of the websites of booking-raindogs.com you consent to be bound by these Terms and conditions.
1.1 Service via portal www.booking-raindogs.com means intermediation of reservations at different types of accommodation facilities.
2. Provider, customer and travel service provider
2.1 Provider of the Service is the company, RAiN DOGS Ltd., with the company address in Prague, IČO 27583554, incorporated in the Business registry at the City Court of Justice in Prague by paragraph C, insert 113438.
2.2 The customer is a natural person or legal entity who is using the Service (i.e. is interested in securing reservations for accommodation).
2.3 Travel service provider is an accommodation facility of a different type (especially hotel, hostel, pension, lodging house, etc.), where the customer is interested in reservation based on the order placed via the Service.
3. Reservation order
3.1 The customer, who is interested in a reservation for accommodation, will send the reservation order via the order form. In this order form the customer will give all data requested by the provider, or otherwise the provider is not obliged to respond to the order.
3.2 With the reservation order the customer is also obliged to pay the provider for intermediation
- reservation deposit in the amount of 10% of the total accommodation price;
- flat booking fee in the amount of 0,- EUR.
3.3 The customer will pay to the directly accredited travel service provider according to his requirements a supplementary charge of accommodation price, including supplementary charges for all additional services arranged with the travel service provider. The customer takes notice that, according to local conditions, the travel service provider is also obliged to request a payment of local charges or by-state-prescribed taxes related to the accommodation.
3.4 A 10% deposit for the total accommodation price that the customer will pay with submission of the reservation order, will not be refunded to the customer in case of order cancellation. The customer takes notice and agrees that the amount of deposit made at 10% of the total accommodation price will be included in the loss of payment, damage, sanction and costs related to reservation cancellation.
3.5 In case of late reservation cancellation by the customer, or if the customer fails to turn up at the travel service provider on agreed term due to reservation, it is considered that travel service provider suffered a damage equivalent at least to the price of one night of reserved accommodation, or it is proceeded due to cancellation terms of relevant travel service provider.
3.6 Provider passes on reservation order to relevant travel service provider without unnecessary delay upon payment of deposit and reservation charge. He will act as fast as possible taking into account his technical feasibilities. Provider will confirm a transfer (acceptance) of an order, handling of order and reservation fulfillment via e-mail. In confirmation provider will send a calculation of accommodation (the total price for stay) and the other necessary information about accommodation. Provider guarantees travel service provider by written form a fixed reservation of the customer in case of solving cancellation charge, should the customer fail to turn up on agreed term due to reservation at the travel service provider ("No Show"), or by late cancellation of reservation.
4. Changes of reservation and cancellation terms
4.1 The customer has to announce and solve all changes or modifications of reservation directly with relevant travel service provider, who at the same time has to agree them with the customer.
4.2 The customer is obliged to make an order cancellation by 24 hours before the beginning of reserved check-in time at the latest. A day and hour of the beginning of reserved accommodation arises from the date mentioned on the order.
4.3 By cancellation on the part of the customer due to paragraph 4.2 of this section, the customer is obliged to pay the provider the cost related to the cancellation of the reservation and the conventional sanction - fine in favor of the provider. The conventional fine includes a compensation of cost and loss and its amount corresponds to 10% total accommodation price, i.e. an amount of paid deposit of 10% of total accommodation price.
4.4 Should the customer make a cancellation of the reservation against the rules with the paragraph 4.2 of this section (late cancellation), or he fails to turn up on reserved check-in time to the travel service provider at all („No Show“), besides the duty due to the paragraph 4.3 of this section, the customer is also obliged to settle a relevant travel service provider a loss due to paragraph 3.5 of these Terms and conditions, i.e. the amount at minimum value of price per one night of reserved accommodation, or the amount set due to cancellation terms of relevant travel service provider.
4.5 The customer agrees with inclusion of his possible obligation to the provider as well as travel service provider.
5. General terms
5.1 By using the Service, the customer agrees with exact terms of these business terms and conditions (further just „Terms and conditions“); should the customer not agree with any of the parts of the Terms and conditions, he is not authorized to use the Service. Provider reserves a right to amend these Terms and conditions. The provider's right to amend the Terms and conditions doesn't have any influence on the Terms and conditions accepted by the customer during regular and valid fulfillment of reservation.
5.2 If not specified otherwise in the order, the provider does not specify the prices of supplementary or related services of relevant travel service provider within the provision of services, as well as he does not specify the information of local charges and taxes related to the accommodation at relevant travel service provider.
5.3 In case of special requirements the provider recommends the customer that after receiving of reservation confirmation he request a stipulation of more specific requirements of accommodation directly at the relevant travel service provider.
5.4 By all questions, cancellations or amendments of reservation the customer is obliged to mention the reservation number specified in the reservation confirmation.
5.5 Provider does not answer for cancellation of the reservation made by travel service provider, regardless to the circumstances when he made the cancellation.
5.6 The provider does not answer for supplementary expenses or any other increase of accommodation price, if there are requested or made reservation amendments on the part of the customer or travel service provider; as well as the provider does not answer for rise of expenses related to unpredictable circumstances vis major, such as disease, floods, war, unfavorable weather, strikes or similar causes.
6. Payment terms
6.1 The customer has to prepay the provider an agreed reservation deposit and reservation charge in the moment of the fulfillment of reservation order. The customer has to effect payment by the bank card.
6.2 Voucher of accommodation serves the customer as the confirmation about payment of the reservation deposit (i.e. „voucher“).
7.1 The provider ensures voucher preparation of accommodation („voucher“) through the Service; this voucher will be generated to the customer during confirmation of properly made reservation and payment due to the paragraph 3.2 of the Terms and conditions.
8. Transaction through credit or debit cards
8.1 The provider declares that with the effort for maximum safety he ensured the data processing necessary to the fulfillment of card transactions through the safe transaction system „e-Commerce“ of the Global Payments Company (www.globalpaymentsinc.com). The provider does not gather any data of bankcards. Before inserting of the data the customer is automatically redirected to the safe service portal e-Commerce of the Global Payments Company. All information about payments are recorded and processed exclusively by the system e-Commerce of the Global Payments Company.
8.2 The provider does not answer for the damage or any other loss of any nature that the customer suffers in connection of using of the payment system due to the paragraph 8.1 of this section, including all transactions or mere stating of card entries.
9. Rights and duties of the customer
9.1 When using the Service, the customer is not allowed to use an assumed name and is obliged to give all stated information in accordance with truth.
9.2 The customer with respect to his age has to have a corresponding scope of capacity to enter into legal transactions; the customer is responsible for all his using of provider's websites, as well as for action of the persons that are using login name and password with customer's knowledge.
9.3 When ordering the reservation, besides requested information the customer is obliged to give also all circumstances (physical or mental) occurring at the customer or the member of his group that are important for providing of the accommodation; for example to inform about the need of special equipment or measures, etc..
9.4 The customer who is using the Service in the name of third party is responsible for the correctness of the given information.
9.5 By infringement of duties stated in the Terms and conditions the customer answers the provider for incurred loss.
10. Rights and duties of the provider
10.1 The provider is obliged to inform the customer through e-mail about the result of the execution of an order through the Service; in well-founded cases, the provider can proceed to the telephone contact with the customer, possibly by previous agreement also through fax.
10.2 The provider is entitled to prevent to use the Service of the customer who used the Service contrary to the valid Terms and conditions in the past.
10.3 The provider is entitled to inform the customer about offering services.
11. Closing articles
11.1 Should any of the provisions of the Terms and conditions show as invalid, it will not have any influence on the validity of the Terms and conditions as a whole.
11.2 The provider does not answer for correctness of information published on his websites; he does not answer for the flawlessness of given information. The customer takes notice that the information about accommodation, other information, including information related to concrete accommodation facilities published on these websites can contain inaccuracies or printing errors.
11.3 Reservation of the accommodation is made at relevant travel service provider. The provider processes the reservation fulfillment, and so he is not a contracting party of the accommodation contract made between the customer and relevant travel service provider.
11.4 The customer acquainted himself with the content of the Terms and conditions before the order fulfillment of the reservation and takes notice of all warning of the provider and travel service provider, and agrees with them.
11.5 Neither the provider, nor his employees or unskilled staff answer for the damages and other losses occurred in connection with the information, products or the Service provided through the websites of the provider, including possible loss of data.
11.6 The provider attempts by all adequate means that the accommodation offer published in the list of websites has a minimum of standard level; publishing of accommodation offer is not and should not be considered as recommendation of suitability on the part of the provider. The customer is responsible for the choice of the accommodation from the point of view of purpose.
11.7 Nobody can use the websites of the provider to the unlawful or forbidden purposes.
11.8 The websites of the provider can contain hyperlinks to the websites operated by the subjects other than the provider. Such hyperlinks are provided for reference purpose only. The provider does not control such websites and does not answer for their contents. Positioning of the references on other websites does not imply any recommendation of such websites.
11.9 Information, contents, computer graphics, text, sounds and pictures, keys, trademarks, official stamps, trade names and logos (further just "materials") contained on the website of the provider are protected by copyright, trademark and other laws related to the protection of intellectual property, including international contracts. The provider or his licensors (bearers of his licenses) retain all rights, titles, interests and rights of intellectual property to the "materials". Nobody is allowed to amend, copy, distribute, transfer, run, reproduce, publish, provide licenses, create derive works, pass on or sell "materials", as well as software, products or services obtained from the websites of the provider. Nothing what is mentioned in the Terms and conditions can be interpreted by a meaning that would interfere in the licenses or rights protected by any copyright, trademark, database right, sui generis right or another form of protection of intellectual property or interests of the provider, bearer of his license or any other third party.
11.10 The provider does not guarantee that his websites or server will be flawless, including viruses or other harmful elements; further he is not responsible for illegal interventions, illegal access, intervention, illegal amendments or usage, fraud, technical failure, interruption, deleting or delay of these websites.
11.11 Contractual relation between the customer and provider follows the regulations of the law No. 513/91 Sb., Commercial code, as amended of late amendments and completion; the disputes between the customer and provider will be solved by relevant court of justice of the Czech Republic. Hereby the parties of contractual relation show willingness to control their relation by the mode of the commercial code, i.e. with reference to § 262 of the Commercial code.
11.12 The provider declares that for each of the explicit travel service providers he has a duly contractualy assured entitlement to mediate the accommodation for this travel service provider, the relation between the provider and the travel service provider conforms to the generally binding legal rules of the Czech republic.
11.13 Contracting parties stipulated exclusive factual jurisdiction of the court of justices of the Czech Republic concerning all disputes arising due to using of the websites of the provider.
11.14 The customer takes notice and by using of the Service decidedly gives consent to processing of his personal data by course of law No. 101/2000 Sb. about the protection of personal data as amended. The customer gives consent to the provider as well as the travel service provider to process his personal data and the purpose, scope and time of processing of personal data will be controlled by the contents of mentioned law, unless otherwise provided. The customer decidedly agrees that the provider and travel service provider are entitled to process the personal data:
a) for the purpose of using such personal data by his entrepreneurial activity; and
b) in extent that includes any operation or operation system that are systematically operated with personal data, i.e. automated or by other means, especially then the provider is entitled these personal data: to process in his own information system that he will operate possibly in information systems of third parties that will these information systems independently operate due to contractual agreement concluded with the provider, gather, store on data medium, make accessible, amend or change, retrieve, use, including execution of laws from the contracts or other agreements with the provider. The customer has a right to recall this consent and the provider draws his attention to this fact.